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职位介绍: The IT Manager will play a crucial role in managing our IT operations across multiple countries. You will be responsible for manage a team of IT support technicians, ensuring the delivery of high-quality technical support and services. This position demands a leader who can foster a culture of collaboration, innovation, and excellence across different cultures and time zones. Your strategic input will help align our IT support services with our business objectives, enhancing our operational efficiency and technological advancement. Key Responsibilities Oversee the IT Service/Support Team across various locations, ensuring the delivery of high-quality technical support and service to all users. Lead, mentor, and manage a multicultural team of IT support technicians, fostering an environment of collaboration, inclusivity, and professional development. Develop, implement, and refine IT service management policies and procedures, including incident management, service request handling, and escalation processes, to improve efficiency and user satisfaction. Ensure the team is fully equipped with the necessary tools and training to provide exceptional support for hardware, software, and network issues. Coordinate with international IT teams to align support services and share best practices, ensuring consistency and quality of service across all regions. Manage the IT helpdesk operations, including monitoring service level agreements (SLAs) to ensure targets are met and identifying areas for improvement. Facilitate regular team meetings and training sessions to stay updated on technological advancements, cybersecurity threats, and IT support techniques. Conduct performance evaluations and encourage a culture of feedback within the team to drive continuous improvement. Develop and manage the IT support budget, ensuring optimal allocation of resources and cost-efficiency. Act as a point of escalation for complex issues or customer complaints, ensuring timely and effective resolution. Collaborate with senior IT management to align the IT Service/Support strategy with the overall business objectives, identifying opportunities for improvement and innovation in service delivery. Requirements Proven experience in IT management, preferably in a multinational environment. Strong leadership skills with experience managing diverse, multicultural teams. Excellent understanding of IT service management principles, cybersecurity, and data management. Experience in strategic planning, project management, and vendor negotiations. Strong problem-solving skills and the ability to work under pressure. Bilingual proficient in English and Mandarin for both verbal and written communication. Ability to travel internationally as required.

其他信息: 语言要求：英语、普通话; 行业要求：全部行业

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深圳来点别的网络科技-kaiyunI体育官网网页登录入口-ios/安卓/手机版app下载深圳来点别的网络科技-kaiyunI体育官网网页登录入口-ios/安卓/手机版app下载致力于客户管理系统开发，以量化交易、交易大数据、云计算软件平台为技术核心。团队专注于客户管理系统、风控系统及报价系统的开发和运维。母公司为Lifebyte Systems Pty Ltd是一家位于澳大利亚悉尼的技术服务提供商，提供全方位的技术支持和交易系统维护。 -使命随着信息技术在金融业中的重要性日益增加，金融科技已成为一个快速发展的行业。lifebyte旨在为投资交易行业创造一个高效的系统，为投资者和交易者提供高科技的使用和效率报告。 -LifeByte 的主要产品和服务 1）CRM客户关系管理系统，经纪人的一站式客户管理系统，经纪人可以方便地管理自己的交易账户，并在crm系统中进行各种操作和查看交易账户。历史交易记录等。 2）枢纽交易系统为交易员提供低延迟交易系统，并可执行复杂的交易策略，使专业交易员更容易管理投资组合及投资。

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